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This session begins at 2:15 EDT. Press ‘PLAY’ to begin your session with us.

Session Title: Customer Experience, Supply Chain as a Growth Engine

Moderator:

Session description:

In an environment of constant change, growth and competitive advantage comes from new business, with recent research indicating 50%+ of the c-suite surveyed expect new business to account for more than half of their total revenues and profits. So how does a supply chain enable growth? By enhancing the customer-experience. Join us for an insights-rich session where you’ll learn about the Customer-Experience Supply Chain approach, why it matters and how Accenture has designed a new SC framework which puts the customer at the heart of everything.

Key takeaways will be:
• How an intelligent supply chain enables competitive agility
• What makes an Intelligent Supply Chain Customer-Centric?
• What does the Supply Chain framework look like that puts the customer at the heart